Terms & Conditions
Age of consent
By purchasing products from MrandMrOnline.com / MrsandMrsOnline.com you declare that you are 18 years of age or above. If it is discovered that you are not of the legal age to purchase from the website, MrandMrOnline.com / MrsandMrsOnline.com is not obliged to accept your order.
Orders made through MrandMrOnline.com / MrsandMrsOnline.com are subject to acceptance and availability. MrandMrOnline.com / MrsandMrsOnline.com may choose at any time to cancel your order.
No contract will officially exist between yourself and MrandMrOnline.com /MrsandMrsOnline.com until your parcel has been despatched.
MrandMrOnline.com / MrsandMrsOnline.com provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
For further information please refer to our Security Policy.
Your credit card is charged in the name of our parent business Mr&Mrs Reynolds.
MrandMrOnline.com / MrsandMrsOnline.com are compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Mr&Mrs Reynolds.
Discount offers and Voucher Codes
MrandMrOnline.com / MrsandMrsOnline.com have the right to end offers at any time. Please Note: Only one promotional code can be used per order.
All goods sold through this site are sold as ‘novelty goods.’ The vendor, Mr&Mrs Reynolds, the holding company of MrandMrOnline.com / MrsandMrsOnline.com, cannot be held responsible for any injury caused by improper use.
Mr&Mrs Reynolds, holding company of MrandMrOnline.com / MrsandMrsOnline.com cannot be held responsible for errors or interruption on the website.
Use of MrandMrOnline.com / MrsandMrsOnline.com
In connection with the use of the MrandMrOnline.com / MrsandMrsOnline.com website, in no event will Mr&Mrs Reynolds be liable:
- For losses that were not foreseeable to both parties when the contract was made
- For losses that were not caused by any breach on the part of the supplier
- For business losses and/or losses to non consumers
You agree to use the MrandMrOnline.com / MrsandMrsOnline.com site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
Acceptance of terms and conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
When you shop on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Datac Commissioner's Office. We use your information only for the following purposes:
- Processing your orders
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you
- For statistical or survey purposes to improve this website and its services to you
You agree that you do not object to us contacting you for any of the above purposes whether by telephone or e-mail and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from MrandMrOnline.com / MrsandMrsOnline.com by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate boxes as you go through the registration process. You may unsubscribe from our contact list at any time by following the unsubscribe link within any of our promotional emails, by contacting our Customer Service Representatives on 0843 289 4730 between business hours.
We dislike Junk Mail too and we will not release your Personal Information to any company outside of the Mr&Mrs Reynolds for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Returns & Cancellation Policy
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s:
- by email or
- by contacting our Customer Service Representatives on 0843 2894730 between business hours
Goods must be returned within 28 days, using the FREEPOST address below:
31-33 Dale St,
Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 30 days from the date of purchase and is in addition to your statutory rights.
If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.
Please Note: Clearance and/or sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality. This does not affect your statutory rights.
Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund. Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be credited to the same card with which you made your original purchase.
In the very rare event you have a faulty item, MrandMrOnline.com / MrsandMrsOnline.com offers a 12 month replacement or refund policy on all faulty products. Please ensure that you use the FREEPOST address to return goods as we cannot refund any postage costs incurred by your return. (Please keep proof of posting)
31-33 Dale St,
Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you.
All in stock items will be despatched within 24hrs using the Standard Royal Mail 1st Class delivery service and will usually arrive within the UK in 3-5 working days.
Standard Royal Mail 1st Class delivery within the UK is free on all orders within the Mr&Mr Boutique and Exclusive Range and £2.95 for all other orders.
Please Note: We currently ship to the UK only. For other destinations, please contact us for a quote.
Because security is our priority, we have implemented the following key processes to ensure that you stay safe:
Our payment provider is SecureTrading who currently offer a level of encryption that is stronger than any other Payment Service Provider. All communication within the SecureTrading system is strongly encrypted using 2048-bit Public/Private Key encryption with variable 168-bit session keys. This is many more times secure than standard browser SSL security.
In addition to this, we have implemented 3D Secure to ensure that we provide the highest level of protection to our customers.
3D Secure stands for 'Three Domain Secure' – the payment industry's internet authentication standard. Visa have called their version 'Verified by Visa' or VBV for short and MasterCard have called their equivalent 'MasterCard Secure Code'.
3D Secure can be thought of as an online version of 'Chip and Pin' technology, whereby the cardholder has a personalised password registered against their card that is then entered during the checkout process.
We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Our SSL provider is GlobalSign who are the most widely distributed Certification Authority to already meet the NIST (National Institute of Standards & Technology) recommendation that from 2011 onwards all cryptographic keys should be 2048 bit in strength.