Shopping with Mr&MrOnline
- What payment methods can I use on the Mr&MrOnline website?
We accept the following Debit and Credit cards:
MasterCard, Visa, Visa Delta, Maestro, American Express, Sol
- How do I use the Wish List?
Use our Wish List to send suggestions to friends and lovers of what you’d like to receive from Mr&MrOnline, especially useful if you want to ensure you get the right size of an item! When you’re on a product description page, just click on the link to add the product to your Wish List. You can then send an email message to drop a not-so-subtle hint…
- How long does delivery take?
All in stock items will be despatched within 24hrs using the Standard Royal Mail 1st Class delivery service and will usually arrive within the UK in 3-5 working days
- What does delivery cost?
Standard Royal Mail 1st Class delivery within the UK is free on all orders within the Mr&Mr Boutique and Exclusive Range and £2.95 on all other orders. Please Note: We currently ship to the UK only. For other destinations, please contact us for a quote.
- I’m a bit shy; will the delivery packaging be discreet?
Rest Assured “Discretion is our number 1 priority”. All our orders are sent out in plain, non-branded packaging, with the discreet return address of Mr&Mrs Reynolds (our parent business).
- I would like to purchase a product, but I’m embarrassed about this transaction appearing on my card statement?
Rest Assured “Discretion is our number 1 priority”. All card purchases will be charged in the name of our parent business Mr&Mrs Reynolds.
- Do I have to pay to return unwanted goods?
No. You can order in confidence because our free returns policy means you don't have to pay for the cost of returning a product that's not quite right. Just send it to: Trident House, 31-33 Dale St, Liverpool, Merseyside, L2 2HF. Please refer to our Terms and Conditions for our Returns Policy.
- What is your returns policy?
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. Where you are cancelling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.
If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for 30 days from the date of purchase and is in addition to your statutory rights.
Please Note: Clearance and/or sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose, not as described or of an unsatisfactory quality. This does not affect your statutory rights.
- How do I notify you that I want to cancel my order?
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team within seven days quoting your name, order number and details of the product/s:
• by email or
• by contacting our Customer Service Representatives on 0843 2894730 between business hours
Goods must be returned within 28 days, using the FREEPOST address below:
31-33 Dale St,
- What address should I send my returned items to?
Once you have notified our Customer Service team you should then return any unwanted items for exchange or refund within 28 days to the following FREEPOST address:
31-33 Dale St,
If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.
- How long does it take to process a refund?
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be credited to the same card with which you made your original purchase.
- What do I do if the product is faulty?
In the very rare event you have a faulty item, MrandMrOnline.com offer a 12 month replacement or refund policy on all faulty products. Please ensure that you use the FREEPOST address to return goods as we cannot refund any postage costs incurred by your return.
If you have any questions about Mr&MrOnline that have not been answered here you can contact us on: